Service Level Agreements

BRONZE

$100/month

• 12 HOURS ANNUAL SUPPORT
• up to 1 hr support/month included, extra hours for 80 USD
• response within 8 business hours*
• Billed Monthly via PayPal

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SILVER

$200/month

• 24 HOURS ANNUAL SUPPORT
• up to 2 hr support/month included, extra hours for 80 USD
• response within 6 business hours*
• Billed Monthly via PayPal

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GOLD

$300/month

• 36 HOURS ANNUAL SUPPORT
• up to 3 hr support/month included, extra hours for 80 USD
• response within 4 business hours*
• Billed Monthly via PayPal

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PLATINUM

$500/month

• 60 HOURS ANNUAL SUPPORT
• up to 5 hr support/month included, extra hours for 80 USD
• Extended business hours*
• Billed Monthly via PayPal

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*Office hours - 9 AM to 5 PM, extended 8 AM to 8 PM

12-60 hours setup

12 hours setup $1,200.00 24 hours setup $2,400.00 36 hours setup $3,600.00 48 hours setup $4,800.00 60 hours setup $6,000.00

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